In the fast-paced world of customer experience, there's a simple truth: without operational excellence (OpEX), achieving exceptional CX is an uphill battle.

Today, customer expectations have evolved, demanding fast, personalised service with a human touch. While many brands recognise this shift, not all will succeed. Why? Because customers' expectations are ever-advancing, outpacing companies' ability to adapt.

The solution is simple yet critical: OpEX. Operational excellence is the backbone of CX. It empowers businesses to efficiently and effectively fulfil their customer promises. It's a comprehensive approach that unifies processes, technology, people, and culture, ensuring they harmoniously come together to craft seamless, unforgettable interactions.

Join us for an engaging panel discussion on operational excellence in customer experience featuring Puzzel's Chief of Staff, Harriet Edwards, and Chief Revenue Officer, Roland Green. They'll share invaluable insights, experiences, and strategies that have propelled Puzzel to the forefront of CX innovation.

Prepare to unleash the potential of operational excellence in CX and create moments that matter to your customers. Don't miss this opportunity to gain expert perspectives from Puzzel, where excellence meets experience.

Topics:
• State of the nation insights
• The role of OpEX in modern CX
• Strategies for achieving operational excellence
• Q&A