Today's C-suite executives must be familiar not only with the latest CX technologies but also understand their transformative impact on the business landscape, ensuring contact centres remain both competitive and customer-centric.

Insights you will get from our session:

1. ROI is a three-dimensional endeavour
2. Introduce the 4th dimension
3. A good ROI follows an excellent CX strategy
4. Organizational Change Management – The secret sauce
5. Innovation: The ‘X’ factor