In today's time-pressed world, self-service rules. So why can some companies create spectacularly successful experiences – while others can't seem to figure it out?

Whatever your strategy – voice-first, digital-first, assisted or not – join 8x8's Chris Angus as he shares his experiences of empowering contact centre teams and:

Key Takeaways:

1. The keys to understanding self-service journeys
2. Why "throwing AI" at a problem fails
3. How to scope and design chatbots for real results
4. Choosing the right channels