Who's Speaking

Meet Craig Murray, a distinguished leader serving as the Regional Vice President of Service Cloud at Salesforce. With two decades of dedicated experience in the technology sector, Craig is a driving force behind the transformation of organizations in delivering exceptional customer experiences while optimizing operational efficiencies.
In his influential role at Salesforce, Craig Murray leads the Service Cloud business, shaping the future of customer service technologies. His strategic insights and unwavering commitment have positioned him as a catalyst for change, propelling organizations to redefine how they engage with customers.
Throughout his impressive career, Craig has amassed a wealth of expertise in technology, specializing in Customer Experience and Customer Relationship Management (CRM). His unique insights span across various industries, demonstrating a versatile understanding of the intricate dynamics involved in enhancing customer interactions.