Who's Speaking

Declan Ivory, Intercom’s Vice President of Customer Support, is an experienced senior leader with a passion for building and developing high-performing teams and applying digital technologies to support organizations through major business transformation.

Prior to joining Intercom, Declan worked for nearly a decade at Amazon Web Services, Tableau Software, and Google Cloud, where he specialized in driving operational excellence and managing technical support. During his time at AWS in EMEA, Declan ran a number of dedicated support teams across the region as part of the Global AWS Support organization, and partnered with the sales team to drive the adoption of cloud services and associated support offerings.