Who's Speaking

Five9's AI & Automation Solution Consultant for EMEA - helping customers and partners get the most out of our Intelligent Virtual Agent and Agent Assist solutions.

James Mackie has been working in the contact centre industry for 15 years, including 7 years as a contact centre solution consultant with both Five9 and Mitel, in front-line, management and SME roles. Prior to that James led the resource planning and MI team for a 200-seat financial services contact centre.