Who's Speaking

Nicola is a qualified coach and mentor, learning and development practitioner and HR professional. Through her business, Boost, she works with organisations to improve individual performance, team performance and customer satisfaction. Working in and around contact centres for most of her career, she understands which skills can make the biggest difference to performance, motivation and customer experience and delivers sessions that leave delegates with the confidence and ability to be even better at what they do.

Nicola’s work is centred around helping people to work better together. By understanding ourselves we can in turn learn to understand others and how to get the best out of those around us in a ways that are fulfilling for everyone. Creative, credible and engaging, Nicola builds relationships fast and works with you to help you and your teams achieve their goals.