Who's Speaking

Shameem has spent her career working for Technology Vendors within the Tech industry and is a subject matter expert in CCaaS & Contact Center technology and operations. Her holistic approach and passion for Customer & Employee Experience focus on continual business and innovation improvements while supporting a culture of empowerment and inclusivity. She ensures people are at the front and centre of all interactions while humanising the interconnection between technology, business, and systems.

Shameem has published articles in Contact Centre Monthly, Women in CX and CMSWire on Leadership, Digital and Customer Experience transformation and has participated in many panels featuring Women in Tech, DEI, AI, & Customer & Digital Experience.