Stephen Yap
Research Director,
Odigo & CCMA
Stephen Yap is the Research Director for the Call Centre Management Association (CCMA), where he designs and delivers bespoke research on topics of interest to the contact-centre sector, encompassing themes such as customer behaviour, advisor experience, operations management and technology transformation.
Sessions
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30-Nov-2023Contact Centre Technology TheatreResearch Revealed: Voice of the Contact Centre Consumer 2023 - Brought to you by Odigo & the CCMA